Terms & Conditions
Personal data & Security
The personal data you provide to our company is used exclusively by our company and its cooperating businesses, with the aim of promoting and implementing the trading relationship, moreover no one else is allowed to use it without complying with the provisions of Law Ν. 2472/97 on protection of personal data, as in force from time to time. Our company acts in accordance with the current legislation. Your personal data is under security as long as you are a registered member of ILIADIS SOKRATIS e-shop and is deleted if requested by you.
Customer’s Obligations & Rights
The customer must necessarily register as a member to ILIADIS SOKRATIS e-shop completing the information required from the relevant form accurately, in order to enable the desired purchases. The customer is obliged to indicate an address (of residence or of work), for order’s delivery which will take place during working days and hours. The responsibility lies exclusively with the customer in case that the order’s shipping address is declared incorrectly. The resale of the purchased products by the customer is prohibited. Each sale of the product is intended for exclusive use by the customer or for exclusive use by the person in whose name the delivery takes place. In the last case, the customer guarantees the acceptance of delivery’s terms by the final user of the product. The customer has the right to change products of equal value if they have not been used or processed, within 14 calendar days from their receipt, taking the responsibility of the delivery charges while returning the products to the company, as well as informing the last one for the new desired products, since these are available. The customer has the right to cancel the order, since the product’s packaging has not been opened, within 14 calendar days from their receipt, returning the product to its original condition while assuming the costs and sending the relevant form.
ILIADIS SOKRATIS ensures the availability of the products included in online store.
Product delivery time
The handling and the delivery of the orders is completed almost within 3-8 working days from the day of the order.
Restriction & Responsibilities
ILIADIS SOKRATIS does not undertake responsibility towards customers / users for any damages which may arise from the non-execution of their orders. In addition, the delivery time of the goods is reserved in cases of force majeure. If any product is deteriorated or destroyed during its transportation, the ILIADIS SOKRATIS undertakes its replacement. In cases of changes and returns, the company responds within 21 calendar days from the receipt of the products.
ILIADIS SOKRATIS undertakes the packaging of your order without any additional charge.
The customer always pays the price indicated in the price lists at the time of the order. The values indicated in each product apply to the final values with VAT and do not include the delivery charges. The last ones are charged to the customer and added to the final confirmation of the order.
ILIADIS SOKRATIS undertakes to replace any defective product, or any product that has been deteriorated or destroyed during its transportation.
ILIADIS SOKRATIS reserves the right to modify, add and change the content or the services of eshop.sarti-iliadis.gr website, as well as to modify or to renew the terms and conditions of trade, while undertaking the obligation to inform consumers of any change. ILIADIS SOKRATIS ensures the accuracy of e-dealing, until the order being placed, with technical means which monitor all stages of data import, detect errors in e-dealing and inform of their correction automatically. ILIADIS SOKRATIS maintains a record of all orders. Every customer has access to orders through his personal account and the Order History option. Only those who reside in Greece may conclude contracts and accomplish trades though the current online shop. The contracts are concluded in Greek and in accordance to the applications of Greek Law. In case of any dispute, the courts of Athens have the competence.
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